FAQ

Q1 :Is you compatible item harmfui to my machine?

NO, all raw materials are tested more the 10 periods and the best materials and adopted for production,the quality is close to original.

Q2: Can you provide OEM service for the customer? How can you arrange packaging for my private brand?
Yes. About package details, you can discuss with our account executives. Contact us now.

Q3: How about the products quality?
Strictly produced and inspected according to the standard of ISO91001,ISO14001,OHSAS18001,ROHS.

Q4: Are compatible toner cartridge inferior to the original OEM cartridge?
NO, our toner cartridges are all in strict quality control process and full tested before packing.and our cartridges are in the same or exceed the original quality.

Q5: How to deal with defective products?
After confirming, the defective goods can be exchanged with the ratio of 1:1. We will make concrete solutions to concrete problems.

Q6: How about lead time?

Usually 1-7 days. It should be decided according to payment time and order quantity.

Q7: Who are Estatoner customers?

Our customers are spanning Middle-East Africa, South America And Southeast Asia, who are manufacturers, agents, distributors, E-businessman and supermarkets relating with printer consumables. We try to provide the best service to our customers.